How do I display a support article to specific groups of users in the Impact Dashboard?

By assigning users to an article, you control for which users, groups, or campaign audiences will see your article.

Please note that there are multiple factors that impact article visibility. Please review our article on What factors determine support article visibility? if you are unsure.

In Global Navigation, click the Support link.

In the Articles tab, to create a new article, click the Create drop-down button and click the New link.

To add a support article to an existing campaign, locate and click the support article name.

In the View Support Article page, click the Edit Article button.

In the sidebar, click the Target User Groups drop-down menu.

To add a User Group, click the User Group(s) drop-down menu.

To add a Term, click the Term(s) drop-down menu.

To add a sub-account, click the Sub-account(s) drop-down menu.

To add a course, click the Course(s) drop-down menu.

To add a role, click the Role(s) drop-down menu.

To add a campaign, click the Campaign(s) drop-down menu.

If you are editing a support article, click the Save & Unpublish button or the Update button

If you are creating a new support article, the Save as Draft button will create a draft of your support article so you can publish it later.

If you would like to make it visible, click the Publish button.

For more information on the following referenced topics:

Help make the guides even better!

Have a suggestion, spot a typo, or notice something outdated? Sign in and let us know!

Child Item

Still have a question about this topic? Ask the Community!