-
RCE media uploads with older format and media_comment_maybe id are not playing
This behavior has been resolved and deployed to the production environment as of 7/16/25. Description RCE media uploads still utilizing an older embed format where the media is added as a link with the instructure_file_link instructure_video_link class and the id set to media_comment_maybe do not play in the new media…
-
Teacher/Student | Users are unable to play media recording submissions
This behavior has been resolved and deployed to the production environment as of 5/29/25. Description Embedded or attached media recordings do not play on iOS Canvas Student and Teacher App. Expected Behavior Video/audio recordings should play on Canvas apps Workaround No workaround for mobile. Files play on desktop still.…
-
Stimulus in Item Banks cannot be edited once they are used in a quiz
This behavior has been resolved and deployed to the production environment as of 6/25/25. Description When a stimulus item in an Item Bank is used to asses students, the stimulus is not able to be edited from the Item Bank. Expected Behavior User should be able to edit Stimulus or be prompted to edit a copy. When…
-
Some links in product guide articles are broken and lead to "page not found" error messages
This behavior has been resolved as of 5/29/25. Description Some links in some product guides in the Instructure Community are incorrect and result in a "page not found" error message. This is due to a bug in our documentation publishing tool which causes certain URLs not to resolve to the correct Community URLs. Expected…
-
Replacing and syncing file in blueprint course twice deletes associated module item
This behavior has been resolved and deployed to the production environment as of 7/02/25. Description When a user adds a file to a module in a blueprint course, then replaces the file and syncs the change to associated courses twice (replace file > sync > replace file > sync) the module item corresponding to the file is…
-
Uploading media to Media Recording assignment returns a file name error when using Assignment Enhanc
This behavior has been resolved and deployed to the production environment as of 6/04/25. Description When Assignment Enhancements - Student is enabled and the assignment is setup with Submission Type Media Recordings, when students attempt to upload their own media files the UI shows an error message “Please enter a file…
-
Media files in New Quiz questions show 'Refused to Connect' error
This behavior has been resolved and deployed to the production environment as of 7/02/25. Description When "One Question at a Time" is enabled and "Allow Backtracking" is disabled, media files with an instfs_id and access_token show a "Refused to Connect" error for students. Expected Behavior Media files should load for…
-
Developer Keys created via dynamic registration do not remain deleted after deleting them in the UI
This behavior has been resolved and deployed to the production environment as of 5/21/25. Description When developer keys created via dynamic registration are deleted in the UI, their "developer_key_account_binding" gets set to "workflow_state": "deleted", but the actual key's "workflow_state" remains "active", causing it…
-
Student seeing two different versions of a page when accessing peer reviews with no submissions
This behavior has been resolved and deployed to the production environment as of 7/02/25. Description When accessing peer reviews from Legacy Assignment view or Enhanced Assignment if you create a manually assigned peer review a student that has not submitted to the assignment yet (but is assigned a peer review) gets an…
-
New Quiz formula and numeric questions do not allow decimal numbers in answers in language packs tha
This behavior has been resolved and deployed to the production environment as of 6/25/25. Description When using a formula or numeric question in New Quizzes the Formula Definition/Answer field doesn’t let you input a comma for a decimal in the answer field. Expected Behavior Languages that use a comma for decimal places…
-
Term / Course names found from other instances
This behavior has been resolved and deployed to the production environment as of 6/27/25. Description For users who have consortia and/or trusts set up in Canvas, terms and courses from other related instances may show in Target User Groups (and when using those for targeting of content). Expected Behavior Only terms and…
-
Assignment Enhancements: Available Peer Reviews link to legacy UI when selected from student to do
This behavior has been resolved and deployed to the production environment as of6/18/25. Description Selecting an available peer review from the To Do list from the Dashboard or Course Homepage lead to the legacy peer review UI, rather than the Assignment Enhancements UI. Expected Behavior Students should be linked to the…
-
Answers in Numerical Answer questions stop working after a few decimal values
This case was unable to be reproduced. If behavior persists, please submit a new support case. Description When entering answers for numerical questions in classic quizzes, numbers that have decimal values stop working correctly after about 5 decimal spaces. The answer will either change to zero (or whatever whole number…
-
Audio files in RCE have no playback timer
This behavior has been resolved and deployed to the production environment as of 6/4/25. Description When uploading an audio file directly via the Rich Content Editor (RCE) in Canvas, the audio player does not display timing information, such as elapsed or remaining time. Expected Behavior Playback time should appear…
-
Excused status on Discussion Checkpoints not correctly applied in traditional gradebook
This issue was declined by the product team. Please see the Additional Info section for resolution information. Description When applying an Excused status to one checkpoint of a checkpointed discussion in the traditional gradebook, users can no longer enter a grade for the second checkpoint. Expected Behavior Statuses…
-
RCE media uploads with older media comment format are not playing
This behavior has been resolved and deployed to the production environment as of 4/23/25. Description RCE media uploads still utilizing the older media comment format or video’s embedded into text entry submissions from a mobile device are displaying a black blank screen instead of playing the video. Expected Behavior The…
-
Decimal comma is automatically changed to a decimal point in numeric answers in Classic quiz attempt
This behavior has been resolved and deployed to the production environment as of 4/23/25. Description When a student attempts answering a numeric question with a number that contains a decimal, the comma decimal separator is automatically changes to a point decimal. This causes answers to be marked as incorrect in language…
-
[OPEN] LMGB Timeout For Large Courses
Engineers are currently investigating the issue. Description LMGB times out while attempting to load data for large courses. Expected Behavior Users should be able to see the LMGB load grading data. Workaround No workaround exists at this time. Steps to Reproduce No steps to reproduce exists at this time. Known issues…
-
In Safari browser, iframed HTML files uploaded to course files do not display due to missing session
This behavior has been resolved and deployed to the production environment as of 6/18/25. Description When an HTML file is uploaded to Canvas course files and embedded via an iframe, the file does not display for users in the iOS Student and Teacher apps. The issue occurs because the HTML file is served from a…
-
[CLOSED] Broken audio in RCE content after manual content import
This behavior has been resolved and deployed to the production environment as of 2024-06-05. Description Audio embed in rce content copied to a new course via manually importing an imscc package are showing a broken message in their embedded content and don’t play in the files section either. Expected Behavior Audio…