This behavior has been resolved and deployed to the production environment as of 3/17/26.
Summary:
When a user attempts to preview a content that was shared with them via Direct Share, the preview displays: {{Failed to load resource We had a problem loading the Common Cartridge}} if the content contains a file/media.
Expected Behavior:
Users should be able to preview the content shared with them
Steps to Reproduce:
Prerequisites: two instructor and a course.
- Create a page and add a document or media to it.
- As a teacher, send this page to another teacher.
- As the other teacher, attempt to preview the content from the “Shared with Me” tab
