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In Safari browser, iframed HTML files uploaded to course files do not display due to missing session
This behavior has been resolved and deployed to the production environment as of 6/18/25. Description When an HTML file is uploaded to Canvas course files and embedded via an iframe, the file does not display for users in the iOS Student and Teacher apps. The issue occurs because the HTML file is served from a…
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[CLOSED] Broken audio in RCE content after manual content import
This behavior has been resolved and deployed to the production environment as of 2024-06-05. Description Audio embed in rce content copied to a new course via manually importing an imscc package are showing a broken message in their embedded content and don’t play in the files section either. Expected Behavior Audio…
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Account level Attendance report triggers multiple/excessive amount of provisioning reports
This behavior has been resolved and deployed to the production environment as of 8/13/25. Description When an admin requests an Attendance report on the account level from Roll Call Attendance, it will trigger 3 different provisioning reports (courses, users and enrollments) on the account level and on every sub-accounts…
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Unable to download CSV files uploaded to New Quizzes
This case was unable to be reproduced. If behavior persists, please submit a new support case. Description When downloading a CSV file uploaded to a New Quiz, it brings you to an "Unauthorized" error message. Expected Behavior Instead, it should download the file. Workaround No workaround exists at this time. Steps to…
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[OPEN] Pressing G in speedgrader shortcuts does not work with checkpointed discussions
Engineers are currently investigating the issue. Description When Full Discussion Context is shown in speedgrader, the following Speedgrader shortcuts no longer work c: should shift focus to comment box in right pane, this does not happen because focus is set to whichever reply is highlighted (in discussion iframe) g:…
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pressing C in SpeedGrader shortcuts will not work with RCE LITE in SpeedGrader FF Enabled
Engineers are currently investigating the issue. Description When Full Discussion Context is shown in speedgrader, the following Speedgrader shortcuts no longer work c: should shift focus to comment box in right pane, this does not happen because focus is set to whichever reply is highlighted (in discussion iframe) g:…
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When Exporting the gradebook you are redirected to an error page
This behavior has been resolved and deployed to the production environment as of 4/09/25. Description When exporting the gradebook you are redirected to an error page “Oops, Canvas can’t find your login page.” Expected Behavior Instead it should export. Workaround Go back to the gradebook, and select gradebook export ->…
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[OPEN] Discussion's "j", "k", and "r" keyboard shortcut collides with Speedgrader's respective shortcuts for those keys
Engineers are currently investigating the issue. Description When Full Discussion Context is shown in SpeedGrader, the “r“ SpeedGrader shortcut opens the new. reply textbox. The problem with this is that, when users press “r“ in SpeedGrader, they expect to focus on the rubric section of the SpeedGrader This same issue…
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SpeedGrader doesn't launch to the selected group with external tool assignments
Engineers are currently investigating the issue. Description When opening SpeedGrader for an external tool assignment using the “Launch SpeedGrader Filtered by Student Group” option, it opens to the first group (or whatever is selected in the Gradebook), instead of the actual group selected when launching SpeedGrader.…
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Download original option in the Large file warning for Docviewer produces invalid file (part 2)
This behavior has been resolved and deployed to the production environment as of 6/12/25. Description The “Download Original” option offered by the Large file warning message in DocViewer is downloading an invalid file. Expected Behavior The “Download Original” option should download the file in its original format.…
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Youtube Studio videos play ads
This behavior has been resolved and deployed to the production environment as of 6/04/25. Description Admin reported that multiple users are getting ads when playing Studio videos added via Youtube links. Expected Behavior Studio videos should play without ads Workaround No workaround exists at this time. Steps to…
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Changing course participation dates prevents dates being adjusted and saved on Discussions with chec
This behavior has been resolved and deployed to the production environment as of 5/07/25. Description In a course where you have discussions with checkpoints and dates entered, if you change the participation dates of the course and then after attempt to adjust the dates on the discussion to be inline with the new…
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[OPEN] Upload and Replacing files does not update file IDs copied to a new course - Part 2
Engineers are currently investigating the issue. Description When a course file link is copied to a new course using Canvas Course Export Package and a new version of the file is uploaded to replace the old one, the link pointing to the file would not automatically update to reflect the new file's ID. As a result users run…
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Pagination link headers broken with Conferences API
This behavior has been resolved and deployed to the production environment as of 10/8/25. Description When trying to paginate the Conferences API, it continually returns the first page of results. The link headers always return page=first regardless of which page it’s referencing: Expected Behavior If you are requesting a…
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[a11y] Open conversation span needs role
This behavior has been resolved and deployed to the production environment as of 5/7/25. Description When tabbing through the inbox list, there is an "open conversation" button that appears for each item in the inbox. The span tag prior to the interactive element being selected does not have a 'button' role. Expected…
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[a11y] "i" Icon in Global Account Notification Alerts has no programmatic information
This behavior has been resolved and deployed to the production environment as of 6/18/25. Description In the Notifications Centre, Global Account Notification alerts display an "i" icon to indicate the alert type, but it is only visual and not provided programmatically, making it difficult for users to understand its…
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[a11y] Text elements in column, under "course activities", have been made keyboard focusable but lac
This behavior has been resolved and deployed to the production environment as of 8/13/25. Description All of the text elements in the first column, under "course activities", have been made keyboard focusable but lack any role. Expected Behavior Ensure custom controls provide proper textual name, role, and state…
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Re-locking module progress doesn't re-calculate progress
This behavior has been resolved and deployed to the production environment as of 7/26/25. Description When a module is initially setup with no requirements the progress gets set to ‘completed’ for all enrolled users, regardless of it they’ve access the course already. When adding a requirement later and selecting the…
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Copy this Course feature is including template
This behavior has been resolved and deployed to the production environment as of 7/30/25. Description When a template is enabled for an account, using the Copy this Course feature imports the active template to the new course. This can lead to duplicates of the template material if the course is copied more than once.…
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[iOS] Teacher | Users logged in on root account in a Consortia are unable to see the content of page
This behavior has been resolved and deployed to the production environment as of 4/23/25. Description Users who are logged in under the root account in a Consortia environment are unable to see the content of pages in the course, both when set as a Front Page or from the Pages link. Expected Behavior Users logged in at the…