Page views are not loading and throwing a 500 error in the console

CaelenLencioni

This behavior has been resolved and deployed to the production environment as of 3/6/25.

Description

When attempting to view pageviews on a users page the pageviews fail to load and instead you see a spinning wheel. When looking at the console you see a 500 error. Also seeing an error report for the error. It says “failed to load page view history due to service timeout caused by Net::ReadTimeout”

Expected Behavior

Instead it should load the pageviews

Workaround

No workaround exists at this time.

Steps to Reproduce

Go to an active users page as an admin and try scrolling down to see the pageviews
Notice the pageviews do not load and you see a spinning wheel

Additional Info

PVIEW-586

Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.