This behavior has been resolved and deployed to the production environment in version 7.15.
Workaround
No workaround exists at this time.
Steps to Reproduce
Prerequisites: Two instances in a trust. A published course with a student enrolled and a published page in the course.
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Record a Studio video in the instance where the course lives by clicking Studio on the global navigation and:
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Clicking “Create” > “Studio Capture” > “Start Recording” > “Finish” to end recording
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Embed the Studio video on the page: plug-in icon in the RCE > “Studio” > Select video from Step 1 > “Embed Media”
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Add images by the following methods:
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Click “Insert” > “Image” > “Upload Image”
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Click “Insert” > “Image” > “Course Files”
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Click “Insert” > “Image” > “User Files”
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Save the page
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Log in as the student on the mobile app in the instance where the course does not live (apac-consortia in the example)
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Use the option menu in the top right to Manage Offline Content
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Select the course to be managed and click “Sync”
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Wait for the sync to occur
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Take the device offline
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Navigate to the course while offline and see that neither the embedded Studio media nor the images appear
Additional Info
MBL-18690
Known issues indicate notable behaviors that have been escalated to the Canvas engineering team. Known issues are not a guarantee for an immediate resolution. This document is for informational purposes only and does not replace the Support process. If you are encountering the behavior outlined in this document, please ensure you have submitted a Support case (per your institution's escalation process) so Canvas Support can adequately gauge the overall customer impact and prioritize appropriately.
