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help with my students logging time (cosmetology school)
In cosmetology, our students have to clock hours. We've used "free for teacher Canvas" for years and can see in the "people" section how many hours, minutes, seconds a student has spent in the program. However, the last few days they are hardly showing any time even though I know they have been logged in. Is there a glitch…
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Free Canvas – All Course Imports Failing with “Unexpected Error”
I’m using free for teachers Canvas, and course copying/importing has completely stopped working for me. I have done this for years with no issues. Every attempt results in “Failed” with the message: “There was an unexpected error, please contact support.” What makes this especially confusing is that this happens even in…
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Cannot copy courses
Hi, I've read the previous messages of teachers nog being able to copy courses. My colleagues and I are having exactly the same problem. Does any know if Canvas is already working on a fix? Best, Pharos
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Free for Teacher account and Lucid Educational Suite
Currently, accessing free Lucid Educational Suite through Canvas (Free for Teacher) limits to the most recent 3 docs with unlimited objects. Any created after (whether accessing through Lucid or Canvas) make earlier created docs besides the most recent 3 "view only". If I upgrade my free educational Lucid plan to a paid…
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Can't copy courses in FFT
Hello, as of 1/15/2026, I have not been able to copy any courses either by using the Copy This Course function in settings, or by importing course content. Please advise so that I do not need to rebuild courses. Thanks!
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importing courses failing
Please assist. I have tried to import several imscc exported Canvas files and copy courses to my personal Instructure Canvas shells and ALL have failed on me tonight saying "Canvas Common Cartridge Issues or Course Copy Issue. Please assist.
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Critical Issue: Course Content Copy / Import Failure in Canvas
Dear Canvas Support Team, I would like to report a critical issue related to copying or importing course content in Canvas. When attempting to copy any course content using “Copy to” or by importing content into another course, including but not limited to: Quizzes Assignments Modules Any other course-supported content the…
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Unexpected error importing previously functioning common cartridge files
Hello Canvas community! When I try to import common cartridge (.imscc files), it Fails with "1 issue" and when I click "View Issues", I get the message, "There was an unexpected error, please contact support." - see image below. What's odd about this is that these same files did work just a couple of months ago. I've…
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Canvas Course Copy Failed
Hello! I have been using canvas for many years and for the last few days both myself and my boss have tried to copy a canvas course but it is saying along the lines "Failed. Contact support for assistance". I cannot find a way to contact support directly. Any tips? Parker
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Courses not copying
Hello! I'm trying to clone a course, but nothing seems to be working. I've been using Canvas for many years and this is the first time this has ever happened, so I'm hoping someone can help! Here is what I've tried: "Copy this course" (and I've tried both selecting items and copying the whole course) "Import course…
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Change log-in email?
Hello, My current position will be ending, so my email address through the university where I worked will be deactivated with the next few weeks. Is it possible to change my log-in email address to a different account? I have already added my other email addresses to the account, but I am not able to log in with them as of…
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Where are Courses that I removed from dashboard sent to
Is it possible to retrieve courses used in the past that were removed?
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can Adobe Captivate projects be imported into Canvas?
Hello! I would like to create interactive video and assignments using Adobe Captivate and upload them to Canvas FFT. Is this a function currently in Canvas FFT? Thanks! Tracy Frankowski
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Old graded assignments and quizzes disappearing from my course completely
Hello, I am running a Free For Teacher Canvas course with over 100 students and when I am creating new quizzes the old ones at random decide to just disappear completely. Not all, but just randomly things are disappearing as if they never existed even in the gradebook over 50 students completed assignments and it's just…
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Can you use Canvas FFT as a business ?
I was a former CTE teacher, now I am a trainer for a trucking company and I have been using Canvas since January of 2025 to train new and existing employees. We had a CI professional raise a question if we are allowed to use Canvas FFT as a business. Can anybody answer this question clearly ? I have a significant amount of…