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How to delete your account?
New here. The system seems to have flagged my email to use for Canvas in an upcoming internship for future account creation presumably because my email hasn't been verified yet or because I made an account first before they sent the link for account creation. Is there any way I can delete my account in the meantime?
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Active student not showing in Course Analytics
Hi. I'm using Canvas Free for teachers and I'm experiencing an issue Course Analytics not showing any students and activity. I created a course last month and manually added students into it. Some of them accepted and I can see from the People tab that they are spending time in the course (the total time is increasing). I…
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Being told I don't qualify for Free for Teacher
I have been using Canvas FFT for almost 10 years. I teach students ages 9-17. I just received an email stating that I no longer qualify and must provide a .edu email address to continue using FFT. .edu is only for post secondary. I don't teach that. They are saying my account will be deleted at the end of this month, and…
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FFT being sunsetted?
Hi folks - I had a sales call recently with an Instructure staff member who told me that Canvas FFT is going to be sunsetted, possibly as early as April 2026. They've actually said this to me several times now, in both email and via phone, though they don't have any actual details and I can't find any public confirmation.…
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Rename Students
Hi! This is my first year using Canvas FFT (I've used not-free Canvas for a while through a different institution). When I added students at the beginning of the semester, I identified them by first names. I've had a new student join with the same first name as another student and I'd like to go back and rename both…
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Making Assignments, Quizzes, Discussions available/visible to students
My assignments, quizzes and discussions are not visible or available to students, and there's not a clear way or path forward to changing that. Could someone please advise how to open up those sections of my course so that my students can see and access them? Thank you!
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Subaccounts?
Hi, I've been using Canvas FFT for awhile now. I just noticed that my courses have subaccounts called NorAm. I only discovered this because when I clicked to create a new course, I was given the option of which account to associate it with, Manually-Created Courses or NorAm. I'm not sure which to select. For my courses…
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help with my students logging time (cosmetology school)
In cosmetology, our students have to clock hours. We've used "free for teacher Canvas" for years and can see in the "people" section how many hours, minutes, seconds a student has spent in the program. However, the last few days they are hardly showing any time even though I know they have been logged in. Is there a glitch…
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Free Canvas – All Course Imports Failing with “Unexpected Error”
I’m using free for teachers Canvas, and course copying/importing has completely stopped working for me. I have done this for years with no issues. Every attempt results in “Failed” with the message: “There was an unexpected error, please contact support.” What makes this especially confusing is that this happens even in…
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Cannot copy courses
Hi, I've read the previous messages of teachers nog being able to copy courses. My colleagues and I are having exactly the same problem. Does any know if Canvas is already working on a fix? Best, Pharos
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Free for Teacher account and Lucid Educational Suite
Currently, accessing free Lucid Educational Suite through Canvas (Free for Teacher) limits to the most recent 3 docs with unlimited objects. Any created after (whether accessing through Lucid or Canvas) make earlier created docs besides the most recent 3 "view only". If I upgrade my free educational Lucid plan to a paid…
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Can't copy courses in FFT
Hello, as of 1/15/2026, I have not been able to copy any courses either by using the Copy This Course function in settings, or by importing course content. Please advise so that I do not need to rebuild courses. Thanks!
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importing courses failing
Please assist. I have tried to import several imscc exported Canvas files and copy courses to my personal Instructure Canvas shells and ALL have failed on me tonight saying "Canvas Common Cartridge Issues or Course Copy Issue. Please assist.
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Critical Issue: Course Content Copy / Import Failure in Canvas
Dear Canvas Support Team, I would like to report a critical issue related to copying or importing course content in Canvas. When attempting to copy any course content using “Copy to” or by importing content into another course, including but not limited to: Quizzes Assignments Modules Any other course-supported content the…
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Unexpected error importing previously functioning common cartridge files
Hello Canvas community! When I try to import common cartridge (.imscc files), it Fails with "1 issue" and when I click "View Issues", I get the message, "There was an unexpected error, please contact support." - see image below. What's odd about this is that these same files did work just a couple of months ago. I've…