How can I delete an account using the ID

Hi!

There were 2 accounts detected under my name, but I only created 1 account. How can I delete the unused account using the ID?

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Accepted answers

Nicki Schermann

Hi Geraldine, are you an administrator in your Canvas environment? If so, there are a few options you could take to get this resolved.

You could delete the duplicate account via the process here.
Or you could merge your two user accounts through the process here.

I'd recommend taking a look at those guides to determine next steps. If you are not an admin in your Canvas environment, I'd recommend connecting with an admin to discuss those options and they should be able to resolve this for you.

All comments

Nathan Atkinson

Hi @GeraldineBregonia are you seeing duplicate accounts here in the Instructure Community or in Canvas or one of our other products? That will help us know where to merge or delete the duplicate account.

GeraldineBregonia

In Canvas

Nicki Schermann

Hi Geraldine, are you an administrator in your Canvas environment? If so, there are a few options you could take to get this resolved.

You could delete the duplicate account via the process here.
Or you could merge your two user accounts through the process here.

GeraldineBregonia

Thank you for your assistance.

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