Has anyone else had issues with an influx of duplicate users in Canvas?
Ours is currently in the form of an email that already exists, becoming a new user - and not automatically merging with the user ID with the same email that also is linked to our SIS ID correctly as well.
For example, user 1 is xyz@gmail.com without a SIS ID, and user 2 is also xyz@gmail.com with a SIS ID.
I asked support about it and the conclusion seems to be that the duplicate user was added manually which made another version of the same user that has the same email but was previously made via SIS import.
There are 4 ways to add a user manually:
- via +people in Canvas course
- via Catalog course invite
- via the user themselves registering to the course and filling out a form
- SIS import
No. 3 seemed to be the only way that I was able to replicate a duplicate user creation.
Additionally, the biggest mystery is that users are able to become a duplicate user for a course that is on Catalog that is private (so viewing the URL requires SSO) and should be preventing a user to register a new account with their work email domain as they need to already be logged in to view the URL to enrol into the course.
I thought I would ask here as well for any ideas.
Thanks everyone!
