When I checked his student details I saw a "Failed to load access tokens"
How can I help him?
Hi @AndreaGeer,
If you're an admin, it's possible the student ius coming in from a trusted institution (different Canvas environment). If that's the case, they'd probably need to contact that school for assistance. If that's not the case, I'd recommend that you reach out to Canvas support to see if they can troubleshoot. I've never seen a message anout Access Tokens when viewing a user details page, so something definitely seems weird there.
-Chris
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