Has anyone run into issues with Speedgrader erroring when opening a student submission from a dropbox? See image for error information. I accessed this directly through the gradebook and instructors are getting the same message.
As someone who has used the gradebook for years, I've never seen that. (Doesn't help you, I know; sorry.) Have you refreshed? Are you using a chrome browser? Are you sure the course is published? Maybe digging into this a little more can help get to the bottom of this.
Yes, we are seeing that error, too, on some assignments, not all. The same assignment is in different courses. Some courses show this error, others work fine. Cannot figure it out. Nothing has changed on our end.
I'm wondering if a ticket would be useful. But it is so random. Fortunately, I've only heard it from a single course. I've tried copy the course to an empty one and am considering seeing if we should just wipe the existing one and place the copy in and see if that works. I'd hate to lose work though since courses have started. Are you able to try that without affecting grades?
Hello @efudge,
Have you reported this to Support? If you have, what have they said?
-Doug
Thanks for the reply! I've tried multiple browsers and cleared cache/cookies just for the heck of it and I was able to replicate the instructors view; received same message. The course is published and like you, this is the first time I have ever seen this occur having used Canvas for years. And what's really odd is it has occurred in just this one course from my knowledge and it is random with multiple dropboxes only. My best guess is something got "whacked" out in the database. The current solution is to re-create these assignments but curious if anyone else has seen this message.
Normally I would but in this case, it was just 6 assignments in a single course. Once those were re-done, everything has worked and no repeat issues in any other course. I was hoping it was not a trend. If you have gotten this message with some random assignments, it might not be bad to approach a ticket and reference this post or add me to the notes and I can add to it.
I did a course copy and tested and that seemed to fix the issue if you wanted to try on your end with the course(s) that are affected.
Check the assignment and make sure the box is UNCHECKED that says "doesn't count toward grade". I discovered that is the issue on my end.
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