SAML auth broken in Beta

Hi everyone…

Has anyone else run into issues with SAML authentication not working, but only on their beta instance? Our production and test sites are fine, but we manage a number of different Canvas instances and every one of them that uses SAML authentication (with either Okta or Microsoft Entra) has not worked for a couple of months. We have multiple tickets in for each of our impacted instances, and support has acknowledged the issue but has made no progress in resolving in over a month now. Anyone else running into the same thing?

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Accepted answers

ldavenport4015

@ChrisFilkins We were experiencing the same thing. Our CSM was able to disable a setting that is allowing us to log into Beta using one of our SSO authentications. Definitely submit a Canvas Support ticket if you haven't and reach out to your CSM.

All comments

JoshuaSwink5835590

Yes, we are seeing the same thing at UC Merced. I'm glad to hear that it probably won't propagate to our prod system, at least. I've just now submitted a ticket.

audrey_p

Yes, we just submitted a ticket today!

ShaneKeating

We had that problem back in December. 3 weeks after submitting a ticket and several emails to our CSM it was finally resolved

Chris_Hofer

I am a Canvas admin at our College, and I am experiencing something similar. I reported this to our IT guy and also to Canvas tech support. Canvas tech support is aware of the issue, but they were not able to give me a timeline as to when "beta" will be available again.

KathyPalm

We are having this issue too, I suspect since the change in December, but I am trying to gather all the information as I was out of the office end of last year. Nice to know it is not just us, but of course not so nice.

ilovell

Same issue and response from support. We haven't had SAML (Okta) access since Dec 15. Support originally told us it was our OKTA. Even though test and production are working as expected. We submitted a ticket to Okta and everything seems fine their end. Unsettling if Production is just going to stop working one day.

smorgan21

Same experience. I reported the issue to our central campus IT help desk on January 14 and this is how they responded, "Instructure has let us know they are actively investigating the issue. We will update you with any information as soon as Instructure updates us." So far there has been no follow-up from Instructure.

ldavenport4015

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