Issue: Google LTI 1.3 Assignments Not Saving When Edited

CollinF1

Problem

Canvas is not persisting the Google LTI 1.3 connection when editing existing assignments. This issue has been confirmed across multiple users.

Symptoms

• Error message: "Page Error: Something broke unexpectedly. If you have a moment, click here to tell us what happened"
• Some users may initially see: "Google Workspace LTI isn't set up correctly" (even though the integration is configured correctly)
• The issue occurs specifically when editing assignments linked to existing Google LTI 1.3 resources

  Workaround

  Until this is resolved:

  1. Create Google LTI assignments from scratch each time
  2. Do not edit existing Google assignments - the connection will not persist
  3. To modify an assignment: Create it as a new assignment and delete the old one

      

Google Workspace LTI Is Not Set Up Correctly .png

JeffCampbell

I apologize that a response was not provided sooner. Your post came through during a period of time when Canvas was preparing for a transition in the community space. If you are still needing help with this, this sounds like a bug, but it could be on Google's side or it could be on Canvas's side. If you have not already done so, please consider putting a ticket into Canvas Tech Support to investigate. You can do that by signing into Canvas, selecting Help on the left side, then selecting Report a Problem.

If this has been resolved, please consider posting the solution in case anyone else were to have a similar issue and come across this post.