Why doesn't Canvas have a way for case managers to manage accommodations/modifications at the account level? It seems inefficient for multiple teachers to have to go in and manager each individual student.
Hi @ThomasVermiglio,
By "case managers", I believe you are referring to Instructure's technical support agents. Please correct me if I am wrong.
Case managers do not have the ability to do this because (in theory) individual schools, courses, and/or teachers could have different views whether someone else (whether a case manager or a school's own technical support people or Canvas admins) and give some an additional attempt, more time, and/or change due or until dates.
At my school, I am the highest level Canvas admin and I do not make those types of changes without consulting with a teacher and typically only if they are not able to do it (they might not be in the office or at a computer).
-Doug
Even if there was a way to go by each student before work is assigned. For example, if student Jane Doe needs extended time/due dates that can be added, or if she needs reduced choices to allow that BEFORE work is assigned. I'm terrified I will miss someone's accommodations with the current setup of adding AFTER the work is assigned.
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