Embed Libsyn Player Not Embedding

Question

Hi! It was reported to me by a teacher using our common cartridge files that have an embedded libsyn player that Canvas is automatically stripping the embed code, making the player invisible and unusable for both teachers and students. Similar to the post entitled "YouTube Videos are gone" when I tested copy/pasting the iframe embed code from Libsyn into either the pretty or raw HTML editor, Canvas removes the src URL location. For reference sake here is the embed code Libsyn provides: And here is the code that appears after I click save in the Canvas page:

You can see that the URL that it points to is missing. There is no way to go in and manually override this. This is not happening in our schools that use Schoology. Very frustrating. If someone could either offer a workaround or estimate when a patch will be released I'd appreciate it. Thanks.

Chris · Accepted Answer

Hi @MikeKaiman2,

I saw on another post last night that someone figured out this problem seems to occur when the src starts with // instead of https://.  I don't know if this was an intentional change from Instructure or not, but I think Canvas is pretty much always designed to use https, so I'd suggest adding https: to the beginning of your src url in the embed code to see if everything works properly at that point.

-Chris

Chris · Accepted Answer

I'd encourage everyone here to contact Canvas support on this one. I've seen a few different community threads about this behavior. Even if Instructure is aware of the issue already (which they probably are), reports to support will help prioritize the fix and also get everyone who reports the issue on the list to get notified when a fix is rolled out.

-Chris