Have used Edpuzzle thru canvas for a few years, works great. This school year, some kids cannot see the video, some can watch but not answer, and a few can do it correctly. Not sure why the problem this year or how to fix it?
Hi @TimothyAusting -- do you have the free version of paid version? In either case, you would need to reach out to the vendor (EdPuzzle) for support. Usually when I am troubleshooting and something works properly for some users and not others, that is a clue to me that it may not be the program itself, but rather something on the device -- maybe cache needs to be cleared, maybe an update is needed, maybe popups need to be allowed, or maybe a different browser. Try and see what the common things are for the ones for whom it is working.
I hope you are able to get it figured out! I know how frustrating it is to do so much work and then have something not work.
Just FYI, our school district got rid of EdPuzzle out of privacy concerns.
Good luck and have a great year!
I have seen a couple posts regarding EdPuzzle lately. @Hildi_Pardo is correct in referring you directly to their support, please reach out via https://support.edpuzzle.com/hc/en-us for their assistance.
Yesterday, after much trial and error…I concluded the new quizzes matching choice options do not work as I expected, and have used with other LMS. I thought that I could provide students a matching choice quiz with multiple attempts that would report incorrectly answered matches on the first attempt, and display the…
I have seen documentation that says you must recopy your iCal link and resubscribe when you are enrolled in new classes, does this mean my iCal feed link changes each time, or do i just need to re-fetch the .ics file?
We use course pacing to manage due dates, because we run ~20 something courses each quarter and manually setting due dates would be a nightmare. Several courses have two core topics. We want to allow students to choose which of these they will pursue first. Is there any way to configure multiple course paces with different…
Hoping someone can explain for me. We're using pacing to avoid manually dating regular assignments each quarter, but the dates I see are based on when the course was instantiated, while students see dates based on when they were added to the course by [backend software I don't know anything about, presumably]. If I set…
Has anyone else had issues with an influx of duplicate users in Canvas? Ours is currently in the form of an email that already exists, becoming a new user - and not automatically merging with the user ID with the same email that also is linked to our SIS ID correctly as well. For example, user 1 is xyz@gmail.com without a…
