We are having issues with Canvas and need support. We have submitted ticket after ticket and made phone call after phone call with no response. Is there something we are missing? Did we not pay the bill? Are we shadow banned? What's the deal?
Hi @ScottShafer
We are not seeing issues getting replies from Support. Have you contacted your Client Service Manager? They can usually check on the status of tickets...
Hey there @ScottShafer,
I have taken a look and see that your institution has not renewed their contract for using Canvas Support and so all tickets currently created would be assigned to a Field Admin at the institution. I can see the tickets you have made are currently with those Field Admins who are part of your institution. So you aren't receiving responses from us because it looks like your district no longer utilizes Canvas Support.
Boy! I wish I had information who I could contact. However, because we don't have that person's information we don't know who to contact. And every time we try to call and ask for that information we get voicemail. Does anyone know who that may be???
Does Canvas actually look at these? I've got 7 support tickets and multiple voicemails left regarding many different issues with no help in sight.
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