We are having issues with Canvas and need support. We have submitted ticket after ticket and made phone call after phone call with no response. Is there something we are missing? Did we not pay the bill? Are we shadow banned? What's the deal?
Hi @ScottShafer
We are not seeing issues getting replies from Support. Have you contacted your Client Service Manager? They can usually check on the status of tickets...
Hey there @ScottShafer,
I have taken a look and see that your institution has not renewed their contract for using Canvas Support and so all tickets currently created would be assigned to a Field Admin at the institution. I can see the tickets you have made are currently with those Field Admins who are part of your institution. So you aren't receiving responses from us because it looks like your district no longer utilizes Canvas Support.
Boy! I wish I had information who I could contact. However, because we don't have that person's information we don't know who to contact. And every time we try to call and ask for that information we get voicemail. Does anyone know who that may be???
Does Canvas actually look at these? I've got 7 support tickets and multiple voicemails left regarding many different issues with no help in sight.
Hi all, we are seing as issue where if a student answers a questions within the quiz which has an acceptable alternative response, and the point is upgraded from 0/1 - 1/1 (and update is pressed with adjustment saved) When the student has a 2nd attempt the original 1st attempt incorrect answer which has been marked as…
I assigned the first draft of an assignment. Each student got rubric comments from me and from one peer. The Speed Grader view gives me a "Select Rubric" menu, allowing me to toggle between my comments and the peer comments. But the Gradebook's "Bulk Download Rubrics" command generates a CSV file with only the peers'…
Hi all, I'm looking to see if this has happened for anyone else. A student completed a Classic Quiz and one question was counted wrong that should not have been. In the quiz settings, the instructor entered 9 possible answers for this question. The student entered one of these answers. However, that particular question was…
Looking for the addition of partial credit for alternative format questions in Canvas, like ordering and category/matrix. We can only do it in close drop down, matching, and multiple response.
Has anyone found gaps in their course analytics ? I'm currently seeing missing last view date, last participation date, and participations at overall course level, even though the same data is present at individual week and student level. Am also seeing truncated asset counts ie we are seeing only the global header counts,…
