Question

None of the new freshman and/or transfer students are appearing in Canvas after the nightly PowerSchool sync is sent.  We have 120+ new students who don't show up in Canvas, even though the sync status is successful.  These students cannot use Canvas, nor can the Teachers see them in Canvas, perform assignments, etc.  Is there some setting in either Canvas or PowerSchool that is incorrect?

dbrace · Accepted Answer

Hi @KevinFlynn23,

Unforunately, this type of question is not something that can easily be answered in the Canvas Community. Have you reported this directly to Canvas Support and requested that it be classified as an SIS escalation?

-Doug

dbrace · Accepted Answer

Since you have already reached out to Canvas Support, @KevinFlynn23, your next best option is to contact your CSM and provide them with the ticket number(s). They will then do their best to look into the status and escalate as best as they can.

Another option is to reply back to any email notifications that you have received, and I know it can be difficult, nicely request an update.

-Doug