Our CSM isn't giving us help. How can we escalate things and get the help we need?

Our CSM isn't giving us the help we need. It's been a month of horrible service, slow responses, no responses, a response that includes only the information we already presented, etc. We need help from someone else. School starts in a week and we can't get the LMS and SIS connected. Everyone points us back to our CSM and our CSM isn't helping us!

Find more posts tagged with

Admin

Accepted answers

Kristin Lundstrum

Hi @nhume - I'm sorry that you were frustrated trying to connect with your CSM. I have talked with your CSM, and it sounds like communications are being exchanged. I hope you are able to complete the work you need to before your term begins.

All comments

NoahBoswell

Hi @nhume ,

I'm sorry that you're having a difficult time trying to get in touch with your Customer Success Manager, you did the right thing by coming to the Community. I'm going to forward this directly to someone who can help. Hopefully you'll be in contact with someone shortly!

Thank you for your patience.

Kristin Lundstrum

Unanswered Questions

How can I bulk download rubrics from multiple reviewers?
I assigned the first draft of an assignment. Each student got rubric comments from me and from one peer. The Speed Grader view gives me a "Select Rubric" menu, allowing me to toggle between my comments and the peer comments. But the Gradebook's "Bulk Download Rubrics" command generates a CSV file with only the peers'…
How do I copy questions from one quiz to another quiz?
I am trying to combine one quiz with another quiz. At the moment, I'm going through each quiz and copying the text one line at a time. Is there a way to do this without manually copying and pasting? I don't want to use item banks. Item banks don't show me the actual questions - it just shows a block of text that says…
Discussion Posts Aggregator
I was looking for a tool that lets me see all discussion posts made by one student throughout a term but I couldn't find a discussion post aggregator tool. Is there a way to do that? (I tried checking in Settings; also tried using People to see if I could get to posts under a student name. No luck.)
Classic Quiz Fill in the Blank: Not all possible correct answers are being graded against
Hi all, I'm looking to see if this has happened for anyone else. A student completed a Classic Quiz and one question was counted wrong that should not have been. In the quiz settings, the instructor entered 9 possible answers for this question. The student entered one of these answers. However, that particular question was…
Partial Credit in Alternative Format Questions
Looking for the addition of partial credit for alternative format questions in Canvas, like ordering and category/matrix. We can only do it in close drop down, matching, and multiple response.