Cannot edit email address for Canvas students

JaniceHaller

I am a Canvas admin and this is a paid account (not free for teachers).

I am unable to edit any student's email. I can add people, but I cannot go in and alter their email later. I checked for courses that ended and ongoing courses. I am supposed to be able to edit the email addresses, but for some reason I cannot.

I am listed as an Account Admin and have already followed the steps listed here. 

However, when I get to the part where I opened the user's profile, underneath the Time Zone, there is NOTHING. I don't have any of the options listed. What is going on?

Screenshot 2025-03-27 at 8.11.21 PM.png

melodyc_lam

@JaniceHaller Have you checked the Permissions page in Canvas to ensure that you do have the correct permissions applied to the Account Admin role? 

Also, just want to make sure -- are you admin at the top level account in Canvas? You may be an Account Admin but at a sub-account, and some actions may not be available at the subaccount level.