Where will I find the response to the IT ticket that I have submitted through the report a problem tab? Will it come through as a notification or will it come to my inbox? Or something else?
Hi there, @EganGranholm ...
It's been my experience using the "Report a Problem" link that you will get a response from Canvas Tech Support via e-mail. I'm assuming that your school has purchased Tier 1 tech support from Instructure, so that is why the link is there. It's also my understanding that when you "Report a Problem", it is also sending some additional information along with your ticket based on where you are within the course...so that the technician who is helping you can follow along with the issue you submitted. Hopefully you'll hear back soon from someone! Good luck!
With the new SpeedGrader UI, we are seeing student names appear in the page title even when the “Hide student names” setting is enabled. When using Classic Quizzes, there is no option within the quiz settings to enable anonymous grading, so we rely on instructors using the hide student names setting in SpeedGrader to…
Speedgrader chaning file name when being downloaded. Speedgrader: When downloading a submitted assignment, the file name is being changed to an unrecognizable name — (Student's actual name was part of the file name — changed for privacy.) Ideas???
This is my first time using the new discussion "checkpoints". I'm hoping the multiple due dates are effective, but using the "checkpoints" does seem to create other problems: They only allow for ONE "reply to topic". The way I use discussions in some of my classes is to allow for students to ask MULTIPLE questions per…
I tried the Quick Reassess feature today. Once I approved the questions and created the assessment it went to the tracker for Block 1. But I can't find the new assessment in my assessments to add to Blocks 2 & 4. If I have to recreate for each class, they won't have the same questions. I also cannot find the option to…
Hello, I’m wondering if Differentiation Tags can be configured as part of a Blueprint course. Our goal is to store differentiated content (pages, assessments, etc.) centrally within the Blueprint and have it already associated with specific Differentiation Tags (e.g. Support, Core, Extension). After the Blueprint is…
