Where will I find the response to the IT ticket that I have submitted through the report a problem tab? Will it come through as a notification or will it come to my inbox? Or something else?
Hi there, @EganGranholm ...
It's been my experience using the "Report a Problem" link that you will get a response from Canvas Tech Support via e-mail. I'm assuming that your school has purchased Tier 1 tech support from Instructure, so that is why the link is there. It's also my understanding that when you "Report a Problem", it is also sending some additional information along with your ticket based on where you are within the course...so that the technician who is helping you can follow along with the issue you submitted. Hopefully you'll hear back soon from someone! Good luck!
Known issue - headings Just wanted to note that this known issue is described as 'styling', when it is actually an accessibility issue. Headings are structure on the page and essential for users who rely on screenreaders.
I've seen old posts regarding this question. Can Admin users generate pairing codes on behalf of students?
It is possible to import tags or other metadata when importing in a QTI file? I've tried everything I can think of, but it seems to get stripped out every time. Are any metadata types allowed? I can bring in a batch of tags questions or manually tag each one. Tagging each one is not an option. I'm using New Quizzes, so I…
I'm testing whether Mastery Paths can be used to give students early access to an item based on their score, while making the same item available to everyone else on a later date. Here is my setup: A 4-point assignment is the source for the Mastery Path. Students scoring 75–100% are assigned a Solutions item. The Solutions…
I am a physics teacher at a high school. I love to use the random generation of formula questions to give each student a unique quiz/test. However, units in physics are extremely important. In the past I have also used Moodle as an LMS and they included a feature that could grade the units listed after the numerical…
