Where will I find the response to the IT ticket that I have submitted through the report a problem tab? Will it come through as a notification or will it come to my inbox? Or something else?
Hi there, @EganGranholm ...
It's been my experience using the "Report a Problem" link that you will get a response from Canvas Tech Support via e-mail. I'm assuming that your school has purchased Tier 1 tech support from Instructure, so that is why the link is there. It's also my understanding that when you "Report a Problem", it is also sending some additional information along with your ticket based on where you are within the course...so that the technician who is helping you can follow along with the issue you submitted. Hopefully you'll hear back soon from someone! Good luck!
I'm supporting faculty with accessibility at my community college/broad access college. I'm a social scientist and have used LaTeX, but I haven't pushed the boundaries of the Canvas editor at all. Microsoft has recently improved its equation editor, and it provides lists of what it does and doesn't support, for MathML,…
Hello! A caution to my fellow Admins and support folks that Instructure updated their live-chat link (the one in the "(?) Help" menu, if you license their Support Chat service) fairly recently, but the old broken one is still online and appears as if it still functions. If someone hits the old link, after entering their…
I have been asked to discover whether Canvas Catalog can accept eCheck payments. My thought is that since Catalog is configured to redirect to a payment form at our Payment Gateway, that this might be more a question of configuring an additional option into the Catalog and payment gateway settings. Has anyone done this?
One of the teachers has registered for Google Services in her Canvas account. However, she is unable to link the Google Assignment LTI as an external tool for assignment submissions. The error message is "account not linked" after clicking continue at this step: When I try to go into this teacher's course as an admin and…
Hello Canvas Community, Our institution is planning a migration from Banner to Workday Student and is beginning to evaluate the best approach to integrating Workday with Canvas. Our current integration is: Banner → Ethos API → ILP → Canvas We would like to learn from other institutions that have already migrated to Workday…
