It is not clear how to report of a bug. I am forced to use Canvas and it's buggy. I'd like to at least report the bug and hear that they are known issues being worked on (or not). Where is the right place to report bugs with the Canvas LMS?
Hi there, @ARD2 ...
Most often, you can report a problem with Canvas by accessing the "Help" menu within your school's Canvas environment. This Guide outlines some of the different options that may be available to you:
How do I get help with Canvas?
The one you would be looking for is "Report a Problem". You'd want to be on the page within your Canvas course where you are experiencing the issue and then use the "Report a Problem" link...as this will send some additional metadata along with your ticket/issue.
Also, here in the Canvas Community website, there is a "Known Issues" area where you can see things that Instructure (the folks who make Canvas) are aware of current issues:
Known Issues - Instructure Community
(I accessed this page by clicking on the "Explore" menu at the top of this page, and then I selected "Known Issues".)
I hope this info will be helpful to you in some way. Sing out if you have any questions about this...thanks!
Hello! A caution to my fellow Admins and support folks that Instructure updated their live-chat link (the one in the "(?) Help" menu, if you license their Support Chat service) fairly recently, but the old broken one is still online and appears as if it still functions. If someone hits the old link, after entering their…
I have been asked to discover whether Canvas Catalog can accept eCheck payments. My thought is that since Catalog is configured to redirect to a payment form at our Payment Gateway, that this might be more a question of configuring an additional option into the Catalog and payment gateway settings. Has anyone done this?
One of the teachers has registered for Google Services in her Canvas account. However, she is unable to link the Google Assignment LTI as an external tool for assignment submissions. The error message is "account not linked" after clicking continue at this step: When I try to go into this teacher's course as an admin and…
Hello Canvas Community, Our institution is planning a migration from Banner to Workday Student and is beginning to evaluate the best approach to integrating Workday with Canvas. Our current integration is: Banner → Ethos API → ILP → Canvas We would like to learn from other institutions that have already migrated to Workday…
The line between "skills" and "competencies" gets blurry fast, and "learning how to learn" means different things depending on who you ask. We're putting together an Educast 3000 podcast episode on all of it, and your questions will shape the conversation. Curious how to teach students to learn independently, what the…