We are noticing that users are sporadically sending and receiving duplicate inbox messages. Some people are reporting that when they send a message they get an error ("error occurred while creating conversation message" - image attached) and then hit send again, explaining one part of the problem. But others report no error. Students and teachers alike are geting from 3-35 copies of certain messages. This does not happen consistently with any users, rather, it is showing up sporadically with many users. Any idea why this might be happening or how we can fix it?
We were told by Canvas Support on December 4th: "...we have an open engineering ticket for this that our engineers are looking into. Currently, we don't have an ETA on when the matter will be resolved however I'll attach this case to our internal tracker to ensure you receive updates once they have been made available." Still not resolved.
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Cordial saludo Actualmente estamos presentando una inconsistencia en New Quizzes al momento de realizar la migración y posterior edición de las evaluaciones. Específicamente, al intentar modificar una pregunta y eliminar una de sus opciones de respuesta, el sistema no permite ejecutar dicha acción. Con el fin de descartar…
Our institution is setting up 9 institutional outcomes in Canvas. Several of our outcomes have multiple skill sets within the rubric. For example: Critical Reading – Skill Set A Critical Reading – Skill Set B Critical Reading – Skill Set C Our understanding is that Canvas Outcomes data reports can provide the overall/total…
I am just curiousas to why there is not a field to enter a description for an outcome at the account level? Or at least edit the rating when you attach/link an account level outcome to a rubric. When you create a new criterion for a rubric, you enter a decription for a rating, but for an account level outcome.
We use a pre- post- model to measure learning which requires student-question matching from two time periods. This requires exporting quiz data to CSV to do the analysis properly. (I can get into more detail if needed.) The New Quizzes Student Analysis CSV export has repeated blocks of ItemID then columns related to that…
Hello! A caution to my fellow Admins and support folks that Instructure updated their live-chat link (the one in the "(?) Help" menu, if you license their Support Chat service) fairly recently, but the old broken one is still online and appears as if it still functions. If someone hits the old link, after entering their…
