Submit button not working while using the Respondus lockdown browser for Canvas Quizzes

Hello-

Nobody every responds on here, so I am unsure why I am even asking. I am trying to use Canvas New Quizzes with the Respondus Lockdown Browser. My course will be shifting to a digital exam format for AP World History.

I created a Multiple-choice quiz and had the students take the quiz. Two of my students were unable to click on submit. The button basically went dead/inactive when they tried to submit. Has anybody else experienced this issue? If so, how did you fix it?

Thanks.

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Accepted answers

mzimmerman

Hi @swold

A "dead" or non-functioning button is usually an indication that there was a connection issue between the computer and Canvas that prevented the page from loading fully, or kicked the student out of the attempt.

Since Canvas saves answers automatically--at least up until the point when the connection is lost--the best strategy is for the student to exit LockDown Browser, make sure that the connection is good and that any temporary connection issues are resolved, then return to the quiz and re-launch the browser to return to the attempt.

All comments

mzimmerman

Hi @swold

swold

It happened in multiple classes today. They are required to use their school-issued IPads, so all of the devices are the same, and they are running on the same operating system, and using the same wifi.

They all have the Respondus LockDown Browser, and they all downloaded it at the same time with me just a few weeks ago, so I assume it is the same version, and there is not an update available. I can check that with them.

Thanks for the suggestions.

JeanettePayton

I am so frustrated! I am having all of my students record their answers on paper as backup because I don't know which ones the system will not grade or save.

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