External Apps not showing

When you go to Settings- External Apps within a course, there are no apps listed, nor does the search work. Just wondering if there were any issues with this right now

We are trying to use the Redirect tool which typically has been listed on External Apps list by default.

Screenshot 2024-03-10 at 10.15.25 PM.png

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Accepted answers

ACook-RVCC

Here is the reply I just got to the ticket I submitted to Canvas Support:

"We made a change recently where if you have an invalid access token, no apps would show rather than all apps. So you probably have an invalid token. You will want to either remove your token from that "Manage App List" button, or set a new one https://community.canvaslms.com/t5/Admin-Guide/How-do-I-manage-an-Edu-App-Center-allow-list-in-Canvas/ta-p/247"

Because I didn't have any previous information to work off of from whoever at my institution initially set up our external apps, it looks like I now have to re-set up all the apps in the EduAppCenter. I generated a new token, and will now have to set up "Organizations" and the apps. Here are some more articles I was prompted to use:

https://community.canvaslms.com/t5/Admin-Guide/How-do-I-manage-an-allow-list-in-the-Edu-App-Center/ta-p/203

https://community.canvaslms.com/t5/Admin-Guide/How-do-I-create-and-manage-organizations-in-the-Edu-App-Center/ta-p/463699

Post-script: I followed the steps as outlined in these admin guide articles and it worked. We regained our access to all the apps, both on our sub-account level and the individual course level.

All comments

Chris

Hi @tellison,

The Apps tab is working fin in our instance when I checked just now. The things available in that tab can be controlled by your local Canvas team, so I wonder if a decision was made to remove the redirect tool locally for some reason. You could reach out to your school's Canvas team (usually in the eLearning / IT / Digital Education areas) to check on that.

-Chris

ACook-RVCC

I am a Canvas Administrator at my school and I am also seeing this issue from my role in our Canvas instance (from both of our Canvas domains, actually), as are faculty members at my school. Our office did not make any changes that should have impacted this, so given that others are also experiencing the issue, I'd say this is an Instructure/Canvas issue. Will submit ticket shortly.

tellison

Thank you. I looked at this again yesterday. We did not update any settings either.

ACook-RVCC

Here is the reply I just got to the ticket I submitted to Canvas Support:

https://community.canvaslms.com/t5/Admin-Guide/How-do-I-manage-an-allow-list-in-the-Edu-App-Center/ta-p/203

https://community.canvaslms.com/t5/Admin-Guide/How-do-I-create-and-manage-organizations-in-the-Edu-App-Center/ta-p/463699

Post-script: I followed the steps as outlined in these admin guide articles and it worked. We regained our access to all the apps, both on our sub-account level and the individual course level.

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