Problems with receiving attachments in e-mails through Canvas

Hei everyone!
When I receive an e-mail through Canvas with an attachment, I never get the attachment. We already tried it several times (we = my profs and I) but it never works through Canvas. It's linked to an Outlook account and there it's the same - no attachments.
It always has to be sent separately to my private e-mail address, not through Canvas, then it works.
I can't seem to find any information on this matter and how to fix the problem, maybe some of you know? Thanks in advance!

Find more posts tagged with

Canvas

Student

Accepted answers

mzimmerman

Hi @AnastassiaZ

Remember, the Canvas Inbox is not the same as your email in Outlook, even if you have Canvas Inbox messages send notifications to your Outlook email.

If you are creating a message directly in the Canvas Inbox, you can add an attachment, and the recipient will get the attachment in their Canvas Inbox. If they have notifications about Canvas Inbox messages sent to their email, then the attachment is included with the notification email.

However, if you reply to a Canvas notification about a Canvas Inbox message from your Outlook email, and include an attachment in that reply, that attachment will not be included. Canvas will forward email replies to the Inbox, but it will not forward attachments. If you want to sent and an attachment with a reply, you must reply from the Canvas Inbox, not from your email account.

All comments

mzimmerman

Hi @AnastassiaZ

Remember, the Canvas Inbox is not the same as your email in Outlook, even if you have Canvas Inbox messages send notifications to your Outlook email.

AnastassiaZ

Thank you for your reply! However, the problem still is that my professors send me emails with attachments through Canvas (ie. directly from Canvas Inbox) and the attachments don't reach me. It should work, like you said in your first paragraph, but it doesn't 😕

ERafiWeaver99045077

I have the same problem. . . The canvas Inbox doesn't actually attach anything but creates an HTML code for attachments. ALL HTML is stripped from emails the students receive> It's like a default code in the INBOX to convert to plain text.

Unanswered Questions

Dropped Scores
I have Canvas set to drop the lowest quiz score, however, my students can only barely tell that the grade text is slightly grey when dropped. Can it have a tag like the "missing" and "exempt" ones in the student gradebook?
Batch edit assignment due dates by section
My Canvas shell has three different sections that all meet at different times throughout the week. I need to be able to batch edit assignment due dates by section, but right now Canvas can't filter by section for batch edit. My only option is now to manually (tediously) edit due dates for each assignment individually.
Change Group Assignments to NOT save if no groups are selected
Morning! One of the more frustrating aspects of Canvas are groups and the issues that show up when copying courses that have them. But now we have yet another issue. Most recently we have had instances where people mark an assignment/discussion as a group assignment but then do not link the discussion or assignment to any…
Has anyone experienced the "Empty Course" page for Speedgrader, when there actually are students assigned and active on the assignment?
So, we have encountered a few assignments where the Speedgrader presents the teacher with the "Empty Course" page, even though the course is not empty. I have discovered two New Quizzes in the same course where this has occurred, despite multiple students being assigned (at Module level, which passes the permission down to…
Problems with grading since update
A teacher has expressed concerns with the recent update. Exact concern is as follows: "My Canvas has been acting glitchy since the last "update." For instance, when I grade essays the highlight and cursor tools do not always work. I have to try highlighting several times,or come back later to finish. It's told me I "ran…