I was receiving email notifications from Canvas before and then it randomly stopped and now it's saying that Canvas is unable to send me emails to my school email which hasn't changed at all, and I can't delete it I can only add an email.
Hello @Kelly77 ...
Within Canvas, please try clicking on the "Account" global navigation icon on the left-hand side of your screen. Then, in the fly-out menu that appears, select "Settings". On the right side of the screen that appears, under "Ways to Contact", what do you see next to your e-mail address? By chance, do you have an icon that looks like a circle with an exclamation point next to it? If so, then that may be the reason why you are having difficulties with this. You'd want to reach out to your school's Canvas administrator or someone from your school's Online Learning / eLearning / Distance Education team so that they could help you get this resolved. I used to be a Canvas administrator at a Technical College, and I would occasionally see that icon appear next to e-mail addresses, and I would have to contact our Customer Success Team at Instructure (the folks that make Canvas) to help get that exclamation point removed. I'm not sure if this is exactly the same case for you, but it was the first thought that I had as I read through your question. I hope it may be of some help to you.
Yesterday, after much trial and error…I concluded the new quizzes matching choice options do not work as I expected, and have used with other LMS. I thought that I could provide students a matching choice quiz with multiple attempts that would report incorrectly answered matches on the first attempt, and display the…
I have seen documentation that says you must recopy your iCal link and resubscribe when you are enrolled in new classes, does this mean my iCal feed link changes each time, or do i just need to re-fetch the .ics file?
We use course pacing to manage due dates, because we run ~20 something courses each quarter and manually setting due dates would be a nightmare. Several courses have two core topics. We want to allow students to choose which of these they will pursue first. Is there any way to configure multiple course paces with different…
Hoping someone can explain for me. We're using pacing to avoid manually dating regular assignments each quarter, but the dates I see are based on when the course was instantiated, while students see dates based on when they were added to the course by [backend software I don't know anything about, presumably]. If I set…
Has anyone else had issues with an influx of duplicate users in Canvas? Ours is currently in the form of an email that already exists, becoming a new user - and not automatically merging with the user ID with the same email that also is linked to our SIS ID correctly as well. For example, user 1 is xyz@gmail.com without a…
