Canvas help ticketing system

ian10

Hi,

 

I'm currently 1 of the field admins here, and I recieve emails when an student uses the Report an Problem option in the help facility.

Problem is some of the emails which I recieve when this has been done look like they need some action from our side. 

The technician who was here never documented the details to gain access to the system.  So I'm wondering if any one has an idea how to access the system?

 

Chris

Hi @ian10,

The Canvas tickets would generally be available to selected users form the Admin Console if you have access to it. It should prompt you to log in through your Canvas instance and grant appropriate access.  If you're sure your institution subscribes to the help system and you don't have access to it, You'd probably want to reach out to your CSM.

-Chris