I get this error message below when trying to log into class:
"Something broke unexpectedly.If you have a moment, click here to tell us what happened."
I have done all things in the troubleshoot guide.Any suggestions on how to proceed?THANK YOU!
Hi @Teanu-Mac,
That kind of error message does usually indicate something has went wrong on the server-side of Canvas or that an admin may have set something up incorrectly. I would suggest that you try to contact Canvas Support via whatever methods are available to you and also contact your teacher and school ASAP to report this issue directly to them as well. Here in the global Canvas Community, we have a lot of Canvas users from around the world who are able to answer questions and provide guidance for a lot of situations, but for tech issues like this, Canvas Support likely needs to be involved to find and fix the issue.
I hope this helps a bit!
-Chris
My school will be getting a new teacher who’s never taught a course, so I just will share my assignments/quizzes with them. I know of the Send To feature, but if I do that for a quiz with item banks, will they have the control to edit the item banks on their end without editing my original item banks (meaning it gets…
Hello! A caution to my fellow Admins and support folks that Instructure updated their live-chat link (the one in the "(?) Help" menu, if you license their Support Chat service) fairly recently, but the old broken one is still online and appears as if it still functions. If someone hits the old link, after entering their…
I have been asked to discover whether Canvas Catalog can accept eCheck payments. My thought is that since Catalog is configured to redirect to a payment form at our Payment Gateway, that this might be more a question of configuring an additional option into the Catalog and payment gateway settings. Has anyone done this?
One of the teachers has registered for Google Services in her Canvas account. However, she is unable to link the Google Assignment LTI as an external tool for assignment submissions. The error message is "account not linked" after clicking continue at this step: When I try to go into this teacher's course as an admin and…
Hello Canvas Community, Our institution is planning a migration from Banner to Workday Student and is beginning to evaluate the best approach to integrating Workday with Canvas. Our current integration is: Banner → Ethos API → ILP → Canvas We would like to learn from other institutions that have already migrated to Workday…