Trouble accessing grade book

I can no longer access my grade book. When I click on grades, it flashes for a brief moment and then doesn't load at all. I also can no longer view submitted assignments on Canvas unless I download and open them. This is happening with all my courses and started over a month ago. I am able to grade assignments on speed-grader, but can't see the big picture or all assignments, leave assignment comments on their submissions, or see their grades. I have tried switching browsers from safari to google with the same result. Is anyone else having this problem or does anyone know why this might be happening to me or have any suggestions?

Find more posts tagged with

Accepted answers

Chris_Hofer

Hi @MrsJJo ...

In addition to the information provided by @JessicaDeanSVC, you might want to try clearing your history/cache files in your browser. Once you do this, close your browser, then re-start your browser. Log back in to Canvas to see if things are better. If none of these things work, then I would recommend reaching out to Canvas Support to see if they have any suggestions.

I hope this information will be helpful to you. Please come back here to provide an update once you talk with Canvas Support...thanks!

All comments

JessicaDeanSVC

Hi there! I know you said you have tried Safari and Chrome, but I'm wondering if maybe your browser is out of date or has settings blocking certain Canvas features? You can visit Canvas' browser requirements page to see if your browser is up to date or has some other settings that commonly cause issues in Canvas.

Chris_Hofer

Hi @MrsJJo ...

I hope this information will be helpful to you. Please come back here to provide an update once you talk with Canvas Support...thanks!

RaniaFouad

I have the same problem

Unanswered Questions

Agentic Browsers - has anyone taken steps to address the concerns?
I've had some faculty ask if could block agentic browsers such as Comet, ChatGPT Atlas, and Dia from being able to access Canvas. Have any schools taken a stance on this? Has Instructure mentioned any technical controls around this topic? I was unable to find any articles in a quick search, other than requiring LDB for all…
Feature Recommendation: Breakout Discussions
Breakout Discussions would enable instructors to orchestrate multi-phase discussions that mirror effective classroom facilitation patterns. An instructor creates a master discussion topic, then segments participants into small breakout groups for focused conversation, and finally reconvenes everyone into a unified thread…
Gradebook Color Status for Incomplete 2-Part Discussions (Discussion Checking-point)
Hi all, Quick question about the Gradebook color status for a 2-part checkpoint discussion. If a student completes the first due date (initial post) but does not complete the required replies by the second due date, is there any way for Canvas to automatically show a color (e.g., missing/late) instead of staying as…
Why can't we add a rubric to an essay question in Quizzes?
Among all the things that I wish Canvas had is that one! Is it something that is been worked on? We had it in Blackboard (legacy) and I sorely miss and need in Canvas (we just transitioned to it from Bb). Please add this very needed feature!
Batch edit assignment due dates by section
My Canvas shell has three different sections that all meet at different times throughout the week. I need to be able to batch edit assignment due dates by section, but right now Canvas can't filter by section for batch edit. My only option is now to manually (tediously) edit due dates for each assignment individually.