Canvas not working properly

Question

Hi,
I'm WGHGP Weliketiya(2313015). My canvas is not working. My subjects
are not showing on the canvas(Not all subjects only 5CS031-Network
Security). Please find the attachment and help me to fix this. This is
very urgent.

image.png

Chris_Hofer · Answer

Hi @Hasitha_2313015 …

In addition to the information that you got from @greydon, Canvas Community members are not able to help you get access to your courses that you may be missing from your Canvas Dashboard view.  This would be something that you would need to have a conversation with folks at your school about.  For example, you might try reaching out to your school’s Online Learning / eLearning / Distance Learning department to see if they could help you with this.

Also, in the screenshot you shared, click on the “All Courses” link in that left-hand slide-out menu below the names of the courses.  On the screen that appears, do you see the names of the courses that you are looking for?  If so, they may not be published yet, and your instructor would need to publish the courses so that you and your classmates can get access to the content.  If, however, you do not see your courses listed on the “All Courses” screen, then I would highly recommend reaching out to folks at your school so that you can get this remedied as soon as possible.

How do I view all my Canvas courses as a student?

Hopefully this extra bit of information will be of some help to you.  Good luck!!!  Keep us posted.

greydon · Answer

Hello @Hasitha_2313015

Thank you for contacting the Instructure Community. We're sorry to hear you've been experiencing issues with using Canvas. It is likely your internet browser and we recommend clearing the cache and cookies or trying another browser.

In Chrome
On your computer, open Chrome.
At the top right, click the three dots 
Click settings
On the left, choose Privacy and Security
Then, clear browsing data
At the top, choose a time range. To delete everything, select All time. I suggest at least 4 weeks 
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.

If that doesn't work have you tried another browser, device, or app? Some schools restrict courses for a number of reasons - if you had the course before and can log in - click on Courses on the left and then All Courses. Do you see it here? If not you may need to  contact your school directly to confirm enrollment and/or that the school  settings haven't hidden the course from all students.

Hasitha_2313015 · Answer

Please add subject 5CS031-Network
Security to my Canvas.