Gradebook

Question

I have one student out of alpha order in my gradebook and it is driving me crazy. I have reordered them alphabetically and changed the order multiple times, but when I go back to regular alpha order, he is still out of order,

How can this be fixed?

greydon · Answer

Hello @EstesSwilley

Thank you for contacting the Instructure Community. We're sorry to hear you've been experiencing issues with ordering your students in the gradebook. It is likely your internet browser and we recommend clearing the cache and cookies or trying another browser.

In Chrome
On your computer, open Chrome.
At the top right, click the three dots 
Click settings
On the left, choose Privacy and Security
Then, clear browsing data
At the top, choose a time range. To delete everything, select All time. I suggest at least 4 weeks 
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.

If that still doesn't fix it, it may be how the student's name is listed? They are in alphabetical order and while you can change how the gradebook displays the students, there isn't a way to re-alphabetize them in the gradebook directly.

If you still need help, it would be best if you contacted Canvas Support directly to pinpoint the source of the issue and provide a resolution:

How do I contact Canvas Support? - Instructure Community