URGENT canvas is glitching

RUPARELIAMITA

Canvas has been glitching for me only since yesterday evening. I use Chrome to access Canvas.

please can you let me know how I can get this fixed as I have an exam on Friday so really urgent for my revision.

thank you

regards

Mita

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LauraRO_TEIDE

Hello,

I have problems as well, rich content editor on new quizzes has disappeared. I use chrome too. Thank you.

Regards

Chris_Hofer

Good morning, @RUPARELIAMITA and @LauraRO_TEIDE ...

Here are some general things to try:

Make sure that you are using an up-to-date browser. In general, using either Google Chrome or Mozilla Firefox are good choices. You can read more about the browser requirements and even check if your browser is supported on this page: What are the browser and computer requirements for Instructure products?.
Try clearing your browser cache/history. After that, close your browser, and then re-start your browser. Log back in to Canvas, and see if anything has changed.
- How do I clear my browser cache on a Mac?
- How do I clear my browser cache on a PC?
Reach out to your school's Online Learning / eLearning / Distance Education department. They may have some suggestions for you to try.
Contact Instructure's help desk. Here are some Guides on that...
- How do I get help with Canvas as a student?
- How do I get help with Canvas as an instructor?

Hopefully one or more of these things will be of help to each of you. Let Community members know if you have any other questions about this...thanks!

Ron_Bowman

@RUPARELIAMITA -

Can you provide other information about what issues you are seeing?

One thing to do is to make sure that you have the latest version of chrome (which could be the cause in itself).

The other thing to try is to clear your cache - mentioned for other fixes, but I am not sure if that is really a solution.

Ron

Edit -

Chris Beat me by 51 seconds - use his much more detailed response

michaela9

Hello,

I am experiencing glitching and nothing is working for me to get it to work. I need to gain access as soon as possible due to working on an assessment. I have tried everything that has been suggested above.

Many thanks

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