I am a parent. We are able to open Canvas and the bookbag link on our Mac desktop. We can open canvas on our MacAir laptop, but there is no "Bookbag" link which we need to access. Can you help us find it?
Hello @LucasRystrom
Thank you for contacting the Instructure Community. We're sorry to hear you've been experiencing issues with opening Bookbag on your Macbook Air. If it works on your desktop but not the Air, it is likely the device or browser specifically causing the issue. Is this Bookbag app accessed within your Canvas course on the left navigation tabs? Or are you accessing this elsewhere? If it should be on the left tabs within the course, It is likely your internet browser and we recommend clearing the cache and cookies or trying another browser.
In ChromeOn your computer, open Chrome.At the top right, click the three dots Click settingsOn the left, choose Privacy and SecurityThen, clear browsing dataAt the top, choose a time range. To delete everything, select All time. I suggest at least 4 weeks Next to "Cookies and other site data" and "Cached images and files," check the boxes.Click Clear data.
If that doesn't fix it, try another browser. Some external apps have issues on Macbook Air (i.e. Lockdown Browser) and require special settings. That would be a question for Bookbag directly if none of this seems to fix the issue.
Hey everyone, I didn't see a post about this in my quick perusal of the forums, but I'm wondering if anyone is having issues with Canvas becoming unresponsive. I'm probably the most savvy person with Canvas at my school, so I don't have anyone I can ask. Over the past week I've been getting a variety of errors. Here are…
There is known issue about being unable to use Media Recorder to record media in the RCE and save it when the webcam is disabled (audio only). It's the same whether or not assignment enhancements is on. Recording media with a disabled webcam in the RCE causes an error message during the save process - Instructure Community…
Hi everyone, It looks like the multiple rubric idea has bounced around a bit with the different feature request methodologies over the years, including a mention in New & Next 2024 according to this post, interviews in the enhanced rubrics features group, being listed as "under consideration" on the new roadmap, and this…
We are using the Learning Mastery Gradebook with an rubric on account-level. When we enter the gradebook, the sorting does not make any sense. How can we make the sorting so it makes sense to us. It feels like a randam sorting.
Hi all, Quick question about the Gradebook color status for a 2-part checkpoint discussion. If a student completes the first due date (initial post) but does not complete the required replies by the second due date, is there any way for Canvas to automatically show a color (e.g., missing/late) instead of staying as…
