Unable to open bookbag

Question

I am a parent. We are able to open Canvas and the bookbag link on our Mac desktop. We can open canvas on our MacAir laptop, but there is no "Bookbag" link which we need to access. Can you help us find it?

greydon · Answer

Hello @LucasRystrom

Thank you for contacting the Instructure Community. We're sorry to hear you've been experiencing issues with opening Bookbag on your Macbook Air. If it works on your desktop but not the Air, it is likely the device or browser specifically  causing the issue. Is this Bookbag app accessed  within your Canvas course on the left navigation tabs? Or are you accessing this elsewhere? If it should be on the left tabs within the course, It is likely your internet browser and we recommend clearing the cache and cookies or trying another browser.

In Chrome
On your computer, open Chrome.
At the top right, click the three dots 
Click settings
On the left, choose Privacy and Security
Then, clear browsing data
At the top, choose a time range. To delete everything, select All time. I suggest at least 4 weeks 
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.

If that doesn't fix it, try another browser. Some external apps have issues on Macbook Air (i.e. Lockdown Browser) and require special settings.  That would be a question for Bookbag directly if none of this seems to fix the issue.