Dashboard won't load

unknown

Hello,

So just recently, I've had this problem with Canvas where i can't click any links except the Dashboard, and where the Dashboard is stuck on the loading screen and won't load in. I was wondering whether it was a bug, or whether there's something wrong with any software. 

Chris_Hofer

Hello there, @AngusSebire ...

I am sorry to read that you are experiencing issues with your Canvas Dashboard not loading.  I've seen similar postings lately in the Community, and here are some possible solutions:

• Make sure that you are using an up-to-date web browser.  You can check this by going to What are the browser and computer requirements for Instructure products?.  In general, both Google Chrome and Mozilla Firefox are good browsers to use when navigating around Canvas.
• Try clearing you web browser's cache/history files.  Close your browser completely after you do this.  Then, re-start your browser, and try logging back in to Canvas to see if anything has changed.
  • How do I clear my browser cache on a Mac?
  • How do I clear my browser cache on a PC?
• Try contacting someone from Swinburne University of Technology's Online Learning / eLearning / Distance Education department.  Or, if you happen to know who Swinburne's Canvas administrator might be, you might try having a conversation with that person.  I navigated around their website, and I found the following page for you which has some contact information: Canvas - Common questions and answers | Courses | Swinburne University | Melbourne, Australia (custhelp.com).  See the bottom of the page with the contact info.
• Contact the Canvas Help Desk staff.  They may have some additional suggestions for you.
  • How do I get help with Canvas as a student?
  • How do I get help with Canvas as an instructor?
  • How do I contact Canvas Support?

I hope these resources will be of some help to you.  Please keep us posted...thanks!