canvas

unknown

The only thing that is showing is dashboard,calender,inbox, and help. None of my assignments or classes are showing.

Screen Shot 2022-09-13 at 8.06.29 AM.png

Chris_Hofer

Good morning, @DarronJefferson ...

Sorry to hear that you are having troubles with your Canvas Dashboard.  Thank you for sharing that screenshot that shows you are missing some important navigation menu buttons on the left-hand side global navigation menu.  That is certainly not what should be happening.  I have seen several questions like yours, and here are the suggestions that have been offered:

• Make sure that you are using an up-to-date web browser.  I like to suggest using either Google Chrome or Mozilla Firefox as your browser of choice...as those two work well when navigating around Canvas.  Also, I would point you to What are the browser and computer requirements for Instructure products? for additional information.
• Try clearing your browser history/cache.  Once you've done that, shut down your browser, re-start it, and then log back in to Canvas.  Hopefully things will be better for you.
  • How do I clear my browser cache on a Mac?
  • How do I clear my browser cache on a PC?
• Contact staff at King University.  They may have an Online Learning / eLearning / Distance Education department with staff you can talk with.  I found this page on their website that has some contact information for you.  Look under "Student Resources" >> "Getting Assistance": Canvas | King University.
• Contact the Canvas Help Desk staff.  They may have additional suggestions for you to try.  How do I get help with Canvas as a student?

I hope these resources will be helpful to you.  Keep us posted here in the Community with how things go...thanks!