A student reached out saying she cannot join the course. The student already uses Canvas but it won't accept her password. She has done the password reset twice and it has not sent anything. Is there a reason she cannot be added to my course?
Hi @JamieC1
Thank you for contacting the Canvas Community. We're sorry to hear that a student has been experiencing issues with reseting their password. If the student is not receiving the reset password emails, they can try opening an incognito mode window and try requesting the password reset email again. If they still do not receive it, they will want to verify they are using the correct email. If they still cannot log in, they will need to contact your school Canvas admins for help with this matter.
I'm supporting faculty with accessibility at my community college/broad access college. I'm a social scientist and have used LaTeX, but I haven't pushed the boundaries of the Canvas editor at all. Microsoft has recently improved its equation editor, and it provides lists of what it does and doesn't support, for MathML,…
Hello! A caution to my fellow Admins and support folks that Instructure updated their live-chat link (the one in the "(?) Help" menu, if you license their Support Chat service) fairly recently, but the old broken one is still online and appears as if it still functions. If someone hits the old link, after entering their…
I have been asked to discover whether Canvas Catalog can accept eCheck payments. My thought is that since Catalog is configured to redirect to a payment form at our Payment Gateway, that this might be more a question of configuring an additional option into the Catalog and payment gateway settings. Has anyone done this?
One of the teachers has registered for Google Services in her Canvas account. However, she is unable to link the Google Assignment LTI as an external tool for assignment submissions. The error message is "account not linked" after clicking continue at this step: When I try to go into this teacher's course as an admin and…
Hello Canvas Community, Our institution is planning a migration from Banner to Workday Student and is beginning to evaluate the best approach to integrating Workday with Canvas. Our current integration is: Banner → Ethos API → ILP → Canvas We would like to learn from other institutions that have already migrated to Workday…
