Question

When I click on my quiz to start it nothing pops up and the area is blank. I only get 3 attempts and I am on my 3rd because I have tried logging on from different computers to see if it will work but it is still blank when I start the quiz PLEASE HELP!

J_Kurosaki · Accepted Answer

Hi, If you haven't clicked submit yet, I don't think it counts as an attempt.

Please try the following.

(1) Check your browser version on the following page.
-What are the browser and computer requirements for Instructure products?
https://community.canvaslms.com/t5/Canvas-Basics-Guide/What-are-the-browser-and-computer-requirements-for-Instructure/ta-p/66

(2) Clear the browser cache.
-How do I clear my browser cache and cookies?
https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-clear-my-browser-cache-and-cookies/ta-p/43

(3) Ask your classmates if they were able to take the test.

(4) Contact your teacher and explain the situation.

If the problem persists, contact your school's help desk or IT department.
I hope this helps.