Error Message When Attempting to Pull Attendance Report

Question

I am a Canvas administrator for a series of courses for my institution. I pull a weekly attendance report for students across all classes in our catalogue. This week, I am encountering an error message when attempting to access the roll call attendance report function ("We're sorry, but something went wrong"). Switching browsers doesn't seem to help. Is this a known issue? An accurate attendance record is critical for the function of our department.

Dianna · Accepted Answer

Hello @katbrink,

My district doesn't utilize the attendance feature so I can't check that with our instance.  Since the issue is appearing across browsers, I think you might want to consider opening a ticket with support to have them help investigate this issue.  It could be a temporary glitch or it could be something bigger that needs exploring.  Good luck!

—Dianna