Student is having a problem uploading material

DarylRosenbaum

The student is having a problem uploading material that she has already done, but when in Workspace and submitting the generated PDF is missing certain sections

ina_lizardo

Sometimes, that generated PDF omits sections of the original file. This is usually due to:

• Formatting or fonts Canvas’s previewer doesn’t fully support

• Embedded elements (charts, images, tables, text boxes) that don’t render properly. Some Workspace tools or PDF generators skip certain content (like embedded media, text boxes, or special formatting).

• File uploaded through Google Drive LTI or Office 365 Cloud Assignments, which can produce partial PDFs. Large or complex files can sometimes cause incomplete output during export.

• Browser or cache issues during upload. Cached data or an outdated browser may prevent the file from generating correctly.

Suggested Solutions:

1. Have the student re-upload the file directly. Ask the student to download their final version (e.g., from Google Docs or Workspace) and upload it directly to Canvas as a PDF — not as a cloud link.
2. Use a different browser or clear cache. Canvas works best on Chrome or Firefox. The student should clear the cache/cookies or try an incognito window, then re-upload the file.

3. Save and re-export before submission. If the content was originally made in another tool (Google Docs, Word, etc.), the student should manually export it to PDF first (File → Download → PDF), check it, and then upload that version.

4. Check for embedded or special formatting. Elements like text boxes, comments, or tables sometimes don’t render properly in Canvas-generated PDFs. Simplify formatting if possible before generating or exporting.

5. Escalate to Canvas Support. If re-uploading doesn’t fix it, submit a Canvas Support ticket.

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