Hi! I've submitted a jpg photo to be used for my canvas account, but it renders as an empty html image tag. When I try to go to the original file source hosted by canvas everything looks okay, so I'm wondering why it won't display on any other page.
Hi @Matthew_Medford ...
Personally, I don't really associate *.pdf files with images. Yes, you can insert images into *.pdf files (similar to how you could insert images into MS Word documents), but I don't usually try and upload images via *.pdf documents. Instead, I would recommend saving your image as a *.jpg, *.png, or *.gif format. Then, re-try uploading your image to your profile picture in Canvas. I think you'll have better success with one of those formats instead. And, in fact, if you take a look at this Guide, How do I add a profile picture in my user account?, you'll see in the light blue box at the top of the page the suggested file formats to use for uploading your image.
I hope this will be of some help to you. Sing out if you have any other questions about this.
Take care...be well.
@Matthew_Medford How was this issue resolved for you? We're experiencing the same issue currently. It appears to be across our institution.
@AmandaDomogalik We seem to be experiencing similar issues! We see what could be confused with "alt tags" or the dreaded broken small image icon. If I try safari on my phone I have no issues, Firefox v 144.02 and Chrome v 141 have the issue on my windows 11 PC. A Coworker is using a windows 11 PC and Firefox v144 gives her no issues.I talked with support and they said it could be a cache/browser/install issue. I am going to follow up after seeing your message here
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