Is it normal for Canvas support to take over a month to solve an issue? I began email discussions about an issue on July 4th and I still do not have a resolution. It is currently August 10th.
Hi there @LesaShilling ,
Thanks for reaching out on the Instructure Community.
I wanted to inform you that I have directly forwarded this to someone who will be able to better assist with this than most of the members in the Community. Your patience is greatly appreciated, and I sincerely apologize that it's taking a long time to find a solution.
All the best,Noah
Hi - I have students submit .java files to Canvas, and I use SpeedGrader to give line-by-line feedback. This stopped working in the last couple days - student files show up in preview has containing the content "JWT rejected: JTI has already been used" instead of the correct content of their file. Thus I cannot give…
My Latin is uploaded and has ? and ! and other characters replacing the Latin. IMpossible to work with
Is there a trick to importing a rubric when using the Canvas rubric template? I download the csv file and fill in the Canvas Rubric template from the Enhanced Grading feature and nothing happens when I try to upload it. It only shows the file name, but not it's size. Yes, it is still a CSV. I've tried removing all symbols…
With the new SpeedGrader UI, we are seeing student names appear in the page title even when the “Hide student names” setting is enabled. When using Classic Quizzes, there is no option within the quiz settings to enable anonymous grading, so we rely on instructors using the hide student names setting in SpeedGrader to…
Speedgrader chaning file name when being downloaded. Speedgrader: When downloading a submitted assignment, the file name is being changed to an unrecognizable name — (Student's actual name was part of the file name — changed for privacy.) Ideas???
