How can I get into contact with our CSM?

I've contacted the support hotline over 10 times the last 24 hours and each support member states they'll have my CSM contact me. It's been quite some time now. How come out CSM's contact is not located inside our Canvas hub?

All I need is an Opportunity ID so that I can import the Canvas plugin into PowerSchool.

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Accepted answers

Kristin Lundstrum

Hi @EricMCHS -

Thank you for taking the time to post here—and I completely understand how frustrating it must be to spend time trying to connect without a clear path forward.

I've personally reached out to the manager of the CSM team that oversees your account to help move things along. You should hear from someone soon, but if for some reason you don't, please email us at community@instructure.com and I'll do my best to follow up.

Thank you again for your patience!

All comments

NoahBoswell

Hi @EricMCHS ,

I can forward this and help you get in contact with your CSM. However, the reason the CSM's contact isn't directly inside of your Canvas environment I think is for confidentiality reasons, ensuring only authorized people who are supposed to message them, can. But, I could be wrong about that, so please don't take my word for it.

Your patience is appreciated!

Kristin Lundstrum

Hi @EricMCHS -

Thank you for taking the time to post here—and I completely understand how frustrating it must be to spend time trying to connect without a clear path forward.

Thank you again for your patience!

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