Rich text editor colour palette lost colours

The top five colours in the colour palette disappeared (macOS, Windows; Safari, Chrome, Firefox). The palette is a rectangle cropped by the top row of colour swatches. How do we get the full palette back?

Also, once our teachers' laptops are restarted, palette colours set manually by using the palette icon have disappeared. Having to redo our eight colours really is a nuisance and waste of time.

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Accepted answers

NoahBoswell

Hi there @Andreas_Hopf ,

Thanks for asking on the Instructure Community!

This is currently a known issue. You can view more information here: https://community.canvaslms.com/t5/Known-Issues/Default-colors-in-the-RCE-color-picker-do-not-meet-contrast/ta-p/645895

Thanks!
Noah

All comments

NoahBoswell

Hi there @Andreas_Hopf ,

Thanks for asking on the Instructure Community!

This is currently a known issue. You can view more information here: https://community.canvaslms.com/t5/Known-Issues/Default-colors-in-the-RCE-color-picker-do-not-meet-contrast/ta-p/645895

Thanks!
Noah

MissKim-1

Thank you.

We've been using the lighter colors to highlight text, but now it seems we can’t use them for highlighting anymore. I understand why they were removed for general text usage, since they don’t meet accessibility standards. However, highlighting itself is still WCAG-compliant, so we should still have the option to add those colors to our palettes and keep them available for that specific purpose.

Otherwise, it feels like we’re being penalized for using a feature the way it was designed, just with a little extra style.

Any chance they will bring the colors back for those of us who use the highlighter function?

Cheers,

CoryLBougher

Since this upgrade, I have not been able to save custom highlight colors. I was able to once in Chrome but none in Firefox (even that one previous custom color is only available in on browser, not the other).

I understand light colors against a white background creates accessibility issues but only having dark highlights on dark text is not accessible either.

dbrace

For what it is worth, it appears that these extra options should be returning back to production. I do not have confirmation from anyone but the lighter-shades of colors are options in Canvas' beta environment.

Canvas RCE color options in production.png

Canvas RCE color options in beta.png

-Doug

profkateg

I contacted support about this thinking that this might be just me, but was told that the only "fix" right now is to select custom colors in the RCE. As mentioned, this is not sustainable, as we'll end up having to constantly reselect colors.

Their reasoning seems to be increasing accessibility, but what this will do is cause instructors to select their own highlight colors that may or may not be WCAG compliant for contrast. I agree that removing the medium darkness colors was a good call, as many of those did not have sufficient contrast. However, by removing the set of very pale colors, Canvas is creating more work for instructors and causing a possible accessibility issue when instructors select their own highlight colors.

dbrace

This known issue has been resolved.

Add back the Lightest color row and white block fo... - Instructure Community - 649271 .

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