Student cannot view video feedback through their phone

I have started using video feedback on assignments using the embedded tool in Speedgrader. A student says that they aren't able to view my video feedback on their phone. Is this possible? Is there a guide to walk them through how to access instructor video feedback on a mobile device?

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Hi @StephanieHart,

Is the student using an iPhone/iPad or Android?

On that device, are they using the Canvas Studio mobile app or their web browser?

-Doug

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