Canvas Quiz Submission Not Reflecting in Records

Question

We are experiencing an issue with a Canvas quiz submission that requires your immediate attention.

A student has completed and submitted a quiz on their personal device. On their end, the quiz shows as successfully submitted. However, when we attempt to view the submission from the instructor’s side or within the system, it does not appear.

This suggests that the submission is not syncing correctly or is not being recorded properly in the system, despite appearing submitted on the student's device.

I would appreciate it if this issue could be investigated urgently. Please advise on the cause, any necessary troubleshooting steps, and how to proceed to ensure the student’s work is not lost or penalized.

Regards

Abdul

Chris · Accepted Answer

Hi @AbdulKhadar,

For a question like this, you would really need to contact Canvas support (if that option is available at your school/institution).  The global Instructure Community is mostly comprised of other Canvas users/administrators.  While many of us are experienced and can answer a lot of technical questions about Canvas, we don't have any access to your Canvas courses, accounts, or content, so we can't look at any specific things like this.  We've been using Canvas at my institution for about 12 years now, and I don't think we've ever had a situation like this, so I'd say it's either an extremely rare edge case bug or some sort of miscommunication with the student about what they see on their end vs what you see on yours.

I hope this info helps a bit.

-Chris