I'm an Admin at my univeristy and we started receiving support tickets about user not reciving email notifications even though their notification settings (global and individual course) turned on.
Has anyone else been getting similar reports?
I would suggest checking with folks on your IS team about any filter that may be blocking.
The difference is: Are the emails being sent by Canvas? If yes, why are they not being received by your district?
You can Check to see if email notifications are being sent.
I have had this with specific users here and there in the past. We have outlook and sometimes they are getting notifications to their "Other" folder instead of their "Focused" folder. Other times they may have accidentally marked a Canvas email as junk or spam, or something similar to block -- in this case they need to add instructure as Safe.
If you have MANY users reporting this -- perhaps check if Instructure has been blocked by some filter?
P.S. As an Admin you can Check to see if email notifications are being sent. See if any of these guides are helpful:
It is widespread across all the Instructure platforms we are using (Canvas, Catalog). Everything was working fine until a few days ago.
We've also just found out about a 'suppressed email' list in Admin Tools - I cannot find any detail on how or why something would be added to this list.
Hi, we have noticed some changes in the way Canva docs or files are able to be embedded live. Canva is integrated via LTI 1.3 in our Canvas Has Canvas recently changed how it handles unauthenticated external iframe embeds, specifically for tools like Canva? Are public Canva embed iframes (canva.com/design/.../view?embed)…
Summary:The Learning Mastery Gradebook allows drag-and-drop reordering of outcome columns, and this triggers a call to /api/v1/courses/:course_id/assign_outcome_order. The API returns 204 No Content (success), but the column order does not persist after page refresh. Steps to Reproduce: Open Learning Mastery Gradebook for…
Hi all, Quick question about the Gradebook color status for a 2-part checkpoint discussion. If a student completes the first due date (initial post) but does not complete the required replies by the second due date, is there any way for Canvas to automatically show a color (e.g., missing/late) instead of staying as…
Canvas Portfolios provide a powerful platform for students to document their learning journey, reflect on their progress, and showcase competencies. However, in programs where multiple educators are involved in assessment—such as team teaching, moderation, or competency-based evaluation—there are important questions about…
Hi There, We are in the process of transitioning to Canvas this year and were wanting to connect with any other MYP schools to see how you setup Assignment and grading under your modules. Or you could guide us to any resources you may have.
