Something went wrong for two of my students when taking a quiz. Their quizzes are marked as "In Progress" for the last 3 days, and hang up when I try to view them. I went in moderation and tried to set it so they get a second attempt, but neither one can because Canvas thinks they are still in the first attempt (but it still hangs up when they try to view it). Is there another step I need to take?
Hello @csgirl - my first thought was to recommend that you touch base with Canvas Support as they should be able to identify the cause and clear the attempt in progress. And then I went searching for other reports of this issue and found this conversation from Feb 2022. The last post has this suggestion:
"Thank you for reaching out to us on this matter, this occurred due to a problem with out jobs server on the 24th, a large back up of jobs caused some to fail during that time and that resulted in failed grade pass back for students who took new quiz exams that day. We have gone forward with refreshing these students attempts, the instructor can also do this manually by going to the Moderation page, toggling the fudge points and selecting “update score”. They are now visible within Speedgrader."
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Cordial saludo Actualmente estamos presentando una inconsistencia en New Quizzes al momento de realizar la migración y posterior edición de las evaluaciones. Específicamente, al intentar modificar una pregunta y eliminar una de sus opciones de respuesta, el sistema no permite ejecutar dicha acción. Con el fin de descartar…
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Hello! A caution to my fellow Admins and support folks that Instructure updated their live-chat link (the one in the "(?) Help" menu, if you license their Support Chat service) fairly recently, but the old broken one is still online and appears as if it still functions. If someone hits the old link, after entering their…
