I try to log in as a teacher, but it's only showing my parent account. This didn't happen the first three years I've used Canvas. Please help now, school starts tomorrow! Got no help yesterday, getting desperate...
Hi @SeanReynolds - I encourage you to chat with your district's Canvas Admin or Tech Support. They'll be able to take a look at your account(s) and identify where the complications are coming into play. I'm sorry you're navigating this at the beginning of the shool year, but I hope you're able to identify a solution soon.
Does your institution have a unique URL for Canvas? If so, make sure you are accessing it from that URL. Sometimes login issues happen because the user is at the wrong URL for their institution.
Beyond that, do you use the same email address for both the work and parent account?
We are experiencing an issue in New Quizzes where the “Previous” and “Next” navigation buttons appear far down the page, below the visible view point of the screen. This happens after the student has submitted the quiz and clicks Return. The navigation buttons should appear immediately after quiz content, but now the…
I have a quiz set for 2 hours and its availability window set for 2.5 hours. During the exam I receive the warning message as follows: Please note that the adjusted time limit you've set extends beyond the "Until Time" of [Apr 16, 2026, 11:30 AM] for this quiz. The quiz will automatically submit at the "Until Time" you've…
Hi, we have noticed some changes in the way Canva docs or files are able to be embedded live. Canva is integrated via LTI 1.3 in our Canvas Has Canvas recently changed how it handles unauthenticated external iframe embeds, specifically for tools like Canva? Are public Canva embed iframes (canva.com/design/.../view?embed)…
Summary:The Learning Mastery Gradebook allows drag-and-drop reordering of outcome columns, and this triggers a call to /api/v1/courses/:course_id/assign_outcome_order. The API returns 204 No Content (success), but the column order does not persist after page refresh. Steps to Reproduce: Open Learning Mastery Gradebook for…
Hi all, Quick question about the Gradebook color status for a 2-part checkpoint discussion. If a student completes the first due date (initial post) but does not complete the required replies by the second due date, is there any way for Canvas to automatically show a color (e.g., missing/late) instead of staying as…
