Cant assign a custom Account role

julian

I am going insane here. I'm starting to wonder is there a limit to the number of account roles we can have.

I recently created a new Account role (ReadyGO) for our org. I can see it was created successfully.

CleanShot 2023-09-21 at 16.10.30@2x.png

You will also note that IT IS an Account role.

Now when I go to allocate the new Account Role in a Canvas account, it does not show even though my other roles do.

CleanShot 2023-09-21 at 16.12.06@2x.png

Can anyone shine any light on this conundrum? This normally is very simple, but I am going insane on this one.

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Chris

Hi @julian,

Just wanted to check in quickly to see if this resolved itself for you. I remember running into this a few years ago, and it was basically a server-side caching issue. I had to wait about 30 minutes from the time I created the role for it to become available to select from the dropdown menu.

-Chris

julian

Thanks for checking in Chris. No, not resolved yet and the role has been there for weeks now, so I don't see it being a cache issue.

I am also escalating this to our CSM for hopes of a resolution.

MaysAl-Gailani

This issue may be occurring because your admin role has fewer permissions than the custom role. To resolve this, check the permissions tab and ensure that no permissions are unticked for your account while being ticked for the custom role. If a custom role has any permissions enabled for them and disabled for you, it will be considered a higher-level role, preventing you from adding it

JosephWilker

I have a ticket open on this exact issue as well. Just wondering if you ever got this resolved?

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